Cancellation & refund policy

effective date January 25, 2025

Welcome to the cancellation & refund policy. In this policy we define the cancellation and refund policy. By using the services, you agree with the terms and conditions of the company that you have read, understood, and are bound by these terms, as amended from time to time, and that you will comply with the requirements listed here. If you do not agree to these terms or comply with the requirements listed here, you cannot use the services.

Credit card
Debit card
Net banking
UPI

Cancellation terms

You can easily cancel your subscription plan any time or any day on the basis of your management, which you have already subscribed to. You have to click on Village matrimonial and go to their subscription plan and cancel, with the proper reason.
It your responsibility that if you cancel any plan.
Canceled plan will not be reactivate again you have to buy subscriotion plan again if you want to use the service of village matrimonial.
If you are want to cancel your subscription plan but not able to cancel you can contact us to cancel.
If you want to register Village matrimonial, then you agree to provide your basic details like name, address, and contact; family detail; personal detail; educational detail; etc.
You can make payments through debit cards, credit cards, net banking, UPI, etc.
If you find any payment method that requires any type of OTP to complete the process, then please do not share the one-time password (OTP) with anybody.
Please check subscription plan charges carefully for which you want to go or payment.
Village matrimonial and their team or person does not ask for your OTP, so please do not share this with anyone.
If ready for the arranged marriage form from both sides, then they may take the other service of Village matrimonial
It's very important to know that you will pay the total payment of the plan at the time of subscribing to a subscription plan.

User don't do

If you want to make a payment through net banking or another option and you find an OTP to complete the procedure, then don't share this OTP with others.
If you are doing the payment through a debit card, then do not share the OTP found from your bank.
If you are doing the payment through credit card, then do not share the OTP found from your bank.
Payment through UPI: please check all details carefully; after this, send the money and place orders.

Village matrimonial is committed to providing the best service in a timely manner. Our aim is to accommodate your needs. Unfortunately, when any user cancels their subscription plan without giving adequate notice, this cancellation policy is used as a way of respecting the time commitment of all involved. It explains the process for requesting a cancellation. This policy is used for both the groom's side and the bride's side. We implement a simple cancellation policy in advance on all issues you may have to deal with when committing our services.

Refund policy

If the user cancels his order, then his payment will not be refunded.
If you have bought a subscription plan and your fund has deducted from your account but subscription plan did not activated then you will find your refund within 2 working days as per the policy of third party payment gateway.